Quality = Meeting the Customer's Requirements
Our Quality Improvement Process
The Quality Improvement Process is a company-wide program that places the responsibility for quality in the hands of each and every one of our employees. All employees are encouraged to be proactive in their attitude toward quality, and this attitude has helped to shape the culture at Marmon/Keystone.
The Core Concepts of the Quality Improvement Process
The Quality Improvement Process encompasses the following basic objectives:
At Marmon/Keystone, all matters relating to quality are examined using the following fundamental elements of quality improvement:
Reflective of Marmon/Keystone's staunch commitment to the Quality Improvement Process is a solid investment in the necessary resources. We invested an initial one million dollars in the program, and our ongoing investment exceeds one million dollars per year. In addition, our people have committed a significant amount of time and energy.
Benefiting Our Customers is Our Ultimate Goal
By eliminating defects altogether, we can lower the cost of ownership - which includes the time and money involved in inspection, scrap, rework, safety stock, administrative overhead, warehousing, warranty and field repairs. We also can better manage the cost of quality, which includes the cost of finding a defect and the cost of fixing it.
Our Quality Improvement Process ensures:
The Bottom Line
With every order you place with Marmon/Keystone, you can be assured you'll get a reliable, precise product with dependable service and unsurpassed delivery. Such reliable service and ongoing commitment to quality are what make Marmon/Keystone the recognized industry leader.